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CRM Across the Wire
The integration provides one platform for social media management and analytics.
Application upgrades include a consolidated knowledgebase, omnichannel capabilities, and added routing functionality.
The partnership will provide consumer goods companies with a single system for trade and marketing operations.
Confirmit's Location and Beacon Triggering lets businesses harness context-rich, in-the-moment feedback.
inContact's customers can now create and track customer experiences through Agent for Salesforce.
Pega Customer Decision Hub adds contextual intelligence to marketing, sales, and service interactions and channels.
Act-On Software has released an enterprise version of its marketing automation platform.
Frontline Selling will leverage LiveHive's engagement analytics for optimized, personalized customer engagement.
Bright Pattern has added the WeChat social messenger to its omnichannel call center platform. (Featured on SmartCustomerService.com.)
New feature logs inbound calls just like outbound ones.
Roambi has brought its PulseKPI Dashboard to iPhone, Android, and Windows 10 users.
The customer feedback and text analytics tool expands globally.
Contact Solutions and NexxPhase together will deliver customer experience enhancements and agent efficiency improvements.
New analytics capabilities help sales reps see which content gets results.
The combined entity strengthens as a channel marketing automation platform provider.
The addition of HeyBubble's SAAS based sales and support live chat application strengthens Interfacing's client list with thousands of SMBs,
New capabilities added for customer-facing processes in marketing, sales, lending, and customer service.
Activity Analytics collects, analyzes, and acts on data around sales team and individual rep activities.
The new app lets marketers reach customers outside of the app with personalized ads.
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