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CRM Across the Wire
LiveRamp IdentityLink now extends marketers' ability to leverage CRM data in Google Customer Match.
Glance for Dynamics 365 lets companies add co-browsing to their customer interactions.
Marketers can now use DialogTech's call analytics to generate more sales from Facebook and Instagram ads.
Appboy Currents provides open accessibility to real-time data.
Matrix Solutions' integration with Localead adds a prospecting resource design exclusively for local and regional ad sales reps.
Social Media Commerce Connector lets companies start their marketing/sales processes on Facebook, Instagram, and Pinterest.
TELUS' new omnichannel customer support solution connects customers to more knowledgeable agents. (Featured on SmartCustomerService.com.)
Trends show an eventual leveling off of consumer satisfaction while consumer spending will continue to increase.
The partnership extends Gravy's events-driven intelligence to LiveRamp's marketing platform.
ContactRelief's Disaster Decision Engine helps contact centers know when to suspend and resume operations during disasters. (Featured on SmartCustomerService.com.)
Gigya's Lite Registration features helps businesses capture customer preferences and engage them earlier in the buyer process.
Syncsort has combined Trillium's data quality solutions with its own big data integration software to support governance and customer 360 initiatives.
ConvergeHub and Zapier together allow users to blend CRM with more than 750 apps.
The combination brings together marketing automation, real-time personalization for one-to-one engagements at scale.
Broadleaf Commerce has added geotargeting, A/B testing, and Spring Boot integration in version 5.2 of its eCommerce framework.
Fastcall V4 records and logs both inbound and outbound sales calls.
TapFire helps marketers assess branded influencer content virality against proprietary cross-platform engagement benchmarks.
Actiance and Hootsuite have formed a global partnership to provide compliance and social engagement for financial services firms.
LucidVueCX now offers a more comprehensive analytics solution for marketers
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