CRM Across the Wire
Live Guide's expanded administrative options and customer data views target the needs of high-volume customer service teams
ConnectLeader dialers now work out of the box with NetSuite CRM.
Badgeville 6.0 offers greater social depth, deeper insights, and faster deployment.
The provider of customer success software joins the Marketo LaunchPoint Ecosystem.
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
Sales management system automatically captures call activity data to provide on-demand insight into sales performance.
The Canadian survey and application review provider extends SurveyMonkey's global reach.
Verint releases a mobile workforce optimization app for Android and Apple devices.
TouchStore addresses mobile in-store usage with technology and solution to increase conversion and consumer engagement for the retail omnichannel environment.
With the new Video Support Center, companies can now deliver video to customers for self-service support from Desk.com.
Lead management, dialer, and email marketing capabilities round out the new features of Salesgenie.
Verve Direct allows advertisers to buy location-targeted mobile campaigns via a direct interface.
New user interface and features are part of the new Web engagement offering.
Location-focused online video advertising company integrates with LiveRamp's data onboarding service.
Global expansion plans continue for Microsoft Dynamics, along with Azure and Office 365.
Looksery is bringing its facial tracking technology to call centers seeking visual interfaces.
New CRM extension for Google Chrome includes tracking, searching, fetching and notifications.
Jackson Framework IVR offers greater multilingual, mobile, and testing functionality. (Featured on SpeechTechMag.com.)
Ifbyphone's Summer 2014 Release provides advanced call analytics and automation before, during, and after every phone lead.
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