CRM Across the Wire
New features deliver greater insights into call center operations and improved management capabilities. (Featured on SmartCustomerService.com.)
Customer satisfaction's erosion at the national level presents a serious stumbling block for the economy, the American Customer Satisfaction Index reports.
Quantcast Audience Grid is an open data platform for digital advertising.
Hearsay Mail combines marketing automation with a personal human touch to help advisors build and deepen client relationships.
Integration expands Marketo Ad Bridge offering and helps connect consumers and businesses on mobile devices.
Predictions helps brands identify customers likely to churn and take action to keep them.
Viabl's Relationship Automation transforms CRM data into actionable intelligence.
Enhanced API empowers businesses to leverage 360-degree predictive customer profiles.
The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.
Freshdesk will add the peer-to-peer recommendations technology to its customer support software portfolio.
New solutions enable brands to personalize customer experiences through online shopping.
The integration of Offerpoip with Instagram Ads API allows brands to incorporate user-generated content into their Instagram marketing efforts.
Latest enhancement to the cloud-based nonprofit CRM software delivers at-a-glance donor cultivation data.
Translations.com's GlobalLink Connect for Marketo streamlines the process for managing and launching complex international campaigns.
Interactive Intelligence makes PureCloud Engage available to the European market through Amazon Web Services, (Featured on SmartCustomerService.com.)
The fall 2015 release of inContact's Cloud Customer Interaction Platform includes greater integrations and multichannel capabilities. (Featured on SmartCustomerService.com.)
The latest version of NICE Fizzback provides greater visibility into customer experiences.
eCoach's enhanced features lets sales reps build sales scripts with intricate dependency questions and statements.
Free iOS and Android mobile app pushes deal closing alerts to sales leaders as soon as they happen.
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