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Pervasive BI can help organizations to become more agile in a number of areas by providing near real-time operational data to line managers where it is needed to make changes happen.
Proactive care lessens contact center burdens and increases customer loyalty.
The key to mass production of customer and prospect relationships is data velocity and data consolidation.
For every successful CRM installation the customer service landscape is littered with CRM projects that didn't quite hit the mark.
Ensuring your outbound marketing message reaches its targets.
Improving what your most outspoken worker says to your customers.
The techniques that assist data warehousing facilitate data fusion.
Things are improving on the corporate information-sharing front, thanks to a number of easy-to-use technologies that support casual knowledge transfers.
Bridging the chasm between CRM and minority business.
The customer who opts in is the one you really want in the first place.
Voice over Internet Protocol (VoIP) promises to simplify the integration of phone, email, and Web for e-business communications.
The greatest opportunities ultimately remain in the medium with the highest resolution and clarity.
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
SMBs want tools that can specifically address their requirements.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Proactive follow up with customers is essential.
There is a positive correlation between customer satisfaction scores of individual companies and their stock performance.
There are three steps of customer service transactions--routing, case tracking, and service resolution.
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