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Pinpoint a way your product or service stands out from others—and find the customers who will value it for that.
Foster a collaborative mind-set within your company. Your customers will thank you for it.
Your reps should use a mobile CRM platform that makes selling fast, fun, and painless.
Financial Institutions Should Focus on Reaching Today's On-Demand Consumer.
Getting a well-defined sales process in place is important. Having it adopted and automated is even better.
The answers to these six questions about paper usage can lead to big savings
Looking for value from each customer contract, based on data-driven decision-making, nets high profitability over the long run.
Mining customer interactions for compelling insights can drive big gains.
Customer effort scores can be used to improve customer service, but only if used properly. (Featured on SmartCustomerService.com.)
An information balance of zero constitutes a state where neither the business nor the customer has a need to reach out to each other. (Featured on SmartCustomerService.com.)
Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on SmartCustomerService.com.)
Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on SmartCustomerService.com.)
Knowledge management helps contact center agents find information quicker, speeding customer responsiveness. (Featured on SmartCustomerService.com.)
Analytics can improve routing, efficiency, and performance of contact centers of all types and sizes. (Featured on SmartCustomerService.com.)
Increasing demand from customers means that companies can't operate the way they did years ago. (Featured on SmartCustomerService.com.)
The complex nature of technology innovation requires a balanced approach to customer support. (Featured on SmartCustomerService.com.)
Manage people, processes, technology, and strategies to mitigate agent attrition. (Featured on SmartCustomerService.com.)
Contact center managers can tune in to honest signals from customers and agents to improve operations and engagements. (Featured on SmartCustomerService.com.)
Get your reps up to speed on your system, then get them to actually use it—every day.
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