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Viewpoints
Combining the two can unlock both solutions' full potential.
Transform reps' view of new tools from obstacle into opportunity.
Connect investments and processes to gain measurable results.
A good first impression can mean the difference between success and failure.
In an increasingly transparent economy, value is key.
Used with metrics that monitor performance quality, churn can provide insight into every aspect of an organization. (Featured on SmartCustomerService.com.)
Create a culture of sharing and communicating.
While the benefits of the cloud are obvious, figuring out the logistics is less clear.
Sixty-four percent of customers would rather text a business than call, according to a Harris Poll/OneReach survey. (Featured on SmartCustomerService,com.)
Strategies for gaining a competitive edge.
It's not what you have, but how you use it.
Add essential insight to contact center and back-office operations.
Provide associates with technology and training to meet consumers' changing expectations.
Tips for capitalizing on a treasure trove of information.
Build relationships that maximize revenue and grow market share.
Focus on your customers' lifetime value.
Multichannel customer journeys can make or break your business.
Make sales reps' jobs easier with the best resources available.
Empower shoppers and streamline your business processes.
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