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Don't assume that all promoters will automatically start spreading positive word of mouth. (Featured on SmartCustomerService.com.)
Avoid these seven pitfalls to keep customers from taking their business elsewhere. (Featured on SmartCustomerService.com.)
Firms need to focus on keeping their best people, updating their technology, and having it all work together.
Achieve—and surpass—your sales enablement goals in 2016 by keeping these concepts in mind.
Vendors need to help ensure their clients are poised to succeed, both before and after a deployment.
Today's demanding customers value meaningful relationships over off-the-cuff-links salesmanship.
These tools are way more effective when they work together.
Your employees are also consumers, and they care about the track record of their company's vendors.
Open the road to self-service with customer communities.
Stay ahead of the pack by keeping your customers happy.
Providing your customers with a consistent, tailored experience across all channels should be among your company's top business goals.
User empowerment will be a big theme as CRM users compare their experiences with personal and business technology.
Four steps to get the inside scoop and increase customer satisfaction. (Featured on SmartCustomerService.com.)
England's decision shows that governments still have a lot of work to do when it comes to CRM. (Featured on SmartCustomerService.com.)
Multichannel technologies can cut holding time and route interactions to the right agents. (Featured on SmartCustyomerService.com.)
Is it time to admit that marketing is going to be the major player in making contact center strategy over the next 10 years? It is, and it's already happening. (Featured on SmartCustomerService.com.)
Offering an omnichannel experience is the next step to ensure your customer service is excellent. (Featured on SmartCustomerService.com.)
Speech analytics could improve call center operations on so many levels. (Featured on SmartCustomerService.com.)
Tips for avoiding the pitfalls of symptom-based management. (Featured on SmartCustomerService.com.)
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