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4 tips to help you get the most in your technology-buying decisions. (Featured on SmartCustomerService.com.)
Facebook, Twitter, and Instagram have all added new customer service features to their platforms, and businesses need to know how to use them. (Featured on SmartCustomerService.com.)
Solutions need to match up with how marketers actually work. But too often it's the other way around.
Smart companies—ones that foster strong relationships—understand CRM is a two-way street.
It's time to explore the human side of CRM in the B2B space. The second in a three-part series.
Mobile-only salespeople need their own solutions—and those solutions need to go beyond providing content to enabling conversations in real time.
Struggling to get your CRM ideas off the ground? Here's a game plan to help you put your valuable CRM ideas to work.
Field B2B sales reps in the CPG market have to move, think, and act fast, and they need a mobile-first commerce platform to keep up.
Like nature, technology is always moving forward and adapting—and your enterprise applications should be no different.
Cloud-based communications can help improve your customer engagement—and your bottom line.
2017 is expected to be a better year for customers as companies prioritize better service. (Featured on SmartCustomerService.com.)
The key to successful customer experience and employee engagement programs now lies in uniting voice of the customer and voice of the employee programs. (Featured on SmartCustomerService.com.)
How best-in-class firms differ from others and how you can turn your company into one. (Featured on SmartCustomerService.com.)
Automation will play a greater role in shaping customer experiences, but don't completely overlook the human element. (Featured on SmartCustomerService.com.)
The contact center is part of any company's life blood, not a cost to be reduced. (Featured on .)
How to supercharge your customer service team. (Featured on SmartCustomerService.com.)
Quality assurance programs must be improved if customer experiences have any chance of getting better. (Featured on SmartCustomerService.com.)
A customer community can ensure your customers are interested, connected, and engaged from day one.
No, the machines aren't taking over just yet. Here's why your reps are (or should be) indispensable.
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