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Simple steps to use postholiday returns as a customer service opportunity.
Harness reps' drive to win by teaching skills for improvement.
OEM/retailer collaborations may be the key to cutting losses and satisfying customers.
Used correctly, this medium can pay off big for your business.
Keep culture in mind when translating brand materials.
Build meaningful consumer connections with superior overall experiences.
Keep your company from falling short of success.
Close more sales by getting every sales rep on the same page.
Tap into this one-stop business intelligence source for your smartest budget ever.
Outsourcing big data analytics can save your company time and money.
Consider a hybrid cloud support model for a simpler transition.
Support, feedback, and ratings are key.
Extend yourself beyond the reasonable to increase engagement.
Why it can be worth the effort to "hunt the elephant."
Four rules for upgrading the customer experience.
Today's sales tools build relationships and revenue too.
Gain more value from employees and customers with gamification processes.
Getting executive buy-in means asking and answering the right questions.
15 tips for making sure it does.
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