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Forrester survey finds customer-facing employees see a larger gap in communication than managers do.
Get a clear window into sales pipelines.
Is your company frequently ripping and replacing knowledge management systems? Consider these suggestions instead. (Featured on SmartCustomerService.com.)
Timing and relevancy are key to sales conversions.
Look beyond technology to serve your customers best.
Five things world-class companies are doing right.
Increase productivity and please customers with document management software.
Don't let poor execution give your competitors an advantage.
When customers help each other, companies and customers win.
Knowing your customers is key to this sales strategy.
Look to analytics to reduce customer churn.
Ground your marketing approach in insightful customer data.
Analyze customer data to drive online retail success.
Are you making customer service too difficult? Interactive voice response systems can be retooled to meet changing caller expectations. (Featured on SmartCustomerService.com.)
Four survey topics and mistakes every business must be aware of. (Featured on SmartCustomerService.com.)
An increase in remote workers, advances in voice biometrics, and better call routing systems are just some of the changes that the call center may see in the future. (Featured on SmartCustomerService.com.)
To give today's customers what they want, help them help themselves.
Six benefits of integrating CRM and ERP
Don't let these common, but fixable, obstacles stand in the way of CRM success.
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