SoCoCare brings all-in-one social engagement platform for customer care to Telligent's community software.
Daily News,
Posted 24 May 2013
Measures customer, brand, product sentiment based on myriad factors.
Daily News,
Posted 23 May 2013
The company supplements its help desk offering with online chat functionality.
Daily News,
Posted 23 May 2013
More than 70 percent of brands and agencies surveyed plan to spend more on it next year.
Daily News,
Posted 23 May 2013
The system is a monitoring and self-correcting mechanism to anticipate possible disruption and initiate fail-over with call survival for Asterisk based Contact Centers using Q-Suite ACD.
Daily News,
Posted 23 May 2013
Solution expands big business insight to smaller organizations.
Daily News,
Posted 23 May 2013
IBM Smarter Commerce speakers tout the importance of the customer.
Daily News,
Posted 22 May 2013
New app gives insight into mobile device users' every tap, touch, pinch, or scroll.
Daily News,
Posted 22 May 2013
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
Daily News,
Posted 22 May 2013
Solution includes natural language, voice payments and speech analytics.
Daily News,
Posted 22 May 2013
New mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
Daily News,
Posted 22 May 2013
The updated CSM dashboard packages detailed customer lifecycle information in one view on Salesforce.com.
Daily News,
Posted 22 May 2013
Google+ Pages are now manageable through Sprout's social media engagement, publishing, and analytics platform.
Daily News,
Posted 22 May 2013
Debuts IBM Watson Engagement Advisor for omnichannel support.
Daily News,
Posted 21 May 2013
Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
Daily News,
Posted 21 May 2013
Sophisticated interface increases predictive dialer choices for Horizon CATI users.
Daily News,
Posted 21 May 2013
Real-time intelligence enables organizations to capitalize on increasing mobile usage.
Daily News,
Posted 21 May 2013
Launches Nimble 3.0 Relationship Manager Platform
Daily News,
Posted 21 May 2013
Social, marketing partner integrations help personalize Web experiences.
Daily News,
Posted 20 May 2013
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