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The 2008 CRM Service Awards: Elite -- Introduction
These four implementations -- successfully undertaken by wildly different companies utilizing products from a variety of vendors -- represent the very best of this year's efforts.
For the rest of the April 2008 issue of CRM magazine please click here

As consumers increasingly expect only the best in customer service, it's no surprise companies are continually searching for ways to improve their customer-care processes to maintain a competitive advantage.

CRM magazine recognizes dozens of companies throughout the year that have achieved impressive results from their investments in -- and commitments to -- contact center services and technology. But the four service-and-support deployments profiled on the following pages -- in the areas of interactive voice response, workforce management, and Web self-service -- deliver in style.

-- By Marshall Lager, Christopher Musico, Jessica Sebor, and Jessica Tsai


[Please Note: To see the 2008 Service Awards Issue's full table of contents, please click here.]

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To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
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