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The 2007 Service Awards: Introduction and Table of Contents
It's simply not good for companies to provide a substandard service experience. As more consumers make purchase decisions based on interactions with companies (thanks in large part to technology improvements and increased customer expectations), chances are that a company falling flat in delivering an exceptional customer experience will ultimately fail to deliver an improved bottom line. We honor those CRM vendors and their customer companies committed to making the end-user customer the business priority.
For the rest of the April 2007 issue of CRM magazine please click here
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The 2007 Service Leaders, Part 1 4 acclaimed vendors--1 winner, 2 leaders, and 1 company to watch--that are leading the pack in each of our 7 categories, based on a combination of measures that includes revenue, year-over-year growth, and reputation for customer satisfaction, depth of functionality, and company direction. The 2007 Service Leaders, Part 2 4 acclaimed vendors--1 winner, 2 leaders, and 1 company to watch--that are leading the pack in each of our 7 categories, based on a combination of measures that includes revenue, year-over-year growth, and reputation for customer satisfaction, depth of functionality, and company direction. The 2007 Rising Stars and Service Excellence 3 vendors that are taking notable steps to boost their presence on the service-and-support industry's radar, and 1 vendor whose enterprising initiatives have industry insiders abuzz. The 2007 Service Elite 5 companies whose contact center technology and service deployments reeled in strikingly strong results.
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