For the rest of the April 2006 issue of CRM magazine please click here
Taking care of a company's customers and customer information is no easy task. And, as a growing number of companies look to differentiate themselves by the service experience they deliver, that task can become more challenging. CRM magazine's third annual Service Awards issue honors the leaders in the service and support industry whose mission is to make servicing customers easier.
Read on for the complete story.
The 2006 Service Leader
Awards, Part 1
The 2006 Service Leader Awards, Part 2
One winner, two leaders, and one company to keep on the radar are honored in seven service categories, based on a variety of weighted criteria that include revenue, revenue growth, company direction, depth of functionality or services, and reputation for customer satisfaction.
The 2006 Rising Star Awards and the 2006 Service Excellence Award
One vendor's bold move will have a notable impact on its market in 2006, and three vendors have gained enough momentum to have analysts talking.
The 2006 Service Elite Awards
Here are five companies that yielded impressive results through their service and support deployments.
|Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
Sponsored By: Jacada, Avaya, Confirmit, inMoment and BoldChat
Sponsored By: Genesys, Avaya, Verint, and Aspect
Sponsored By: Informatica
Sponsored By: Verint®, Confirmit and inContact
Sponsored By: Verint
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