The 2006 CRM Market Awards--Table of Contents and Introduction

The market for CRM software revenue worldwide totaled $5.7 billion in 2005, a 13.7 percent year-over-year increase, according to Gartner's "Market Share: CRM Software Worldwide, 2005." At the crux of this success are the vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships. CRM magazine recognizes their efforts and achievements with the 2006 Market Awards. The 2006 Influential Leaders 6 CRM heavyweights that have spent the past year making hard-to-ignore impact on their companies or the industry, plus the CRM Hall of Fame industry authority inductee The 2006 Rising Stars 5 vendors that are gaining recognition and making strides The 2006 Market Leaders 6 industry-leading vendors--1 winner, 4 leaders, and 1 company to watch--to make note of based on weighted criteria, including revenue, revenue growth, reputation for customer satisfaction, depth of functionality, and company direction The 2006 Elite 4 companies whose CRM initiatives netted notable gains that met or surpassed expectations

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