The 2005 CRM Service Awards: Introduction
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Customers will never learn the meaning of certain words and phrases. They react poorly to later, reluctantly to don't call us, we'll call you, and are generally rather unclear on the meaning of the word no. Delivering top-quality customer service in a world where customers are continually raising the bar is a challenge, to say the least.

That is why CRM magazine again recognizes the leaders in customer service in our second-annual Service Awards issue. Read on to learn the award winners.


The 2005 Service Elite Awards recognize 6 companies that realized impressive gains in productivity and customer satisfaction from service and support initiatives.

The 2005 Service Excellence Award recognizes 1 vendor with the vision and moxie to make the bold moves that have industry pundits talking.

The 2005 Service Leaders Awards recognize 18 industry-leading vendors in 7 categories, based on a variety of criteria that include company direction, reputation for customer satisfaction, depth of functionality or services, and market share.

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