The 2005 CRM Service Awards: Introduction

Customers will never learn the meaning of certain words and phrases. They react poorly to later, reluctantly to don't call us, we'll call you , and are generally rather unclear on the meaning of the word no. Delivering top-quality customer service in a world where customers are continually raising the bar is a challenge, to say the least. That is why CRM magazine again recognizes the leaders in customer service in our second-annual Service Awards issue. Read on to learn the award winners.
The 2005 Service Elite Awards recognize 6 companies that realized impressive gains in productivity and customer satisfaction from service and support initiatives. The 2005 Service Excellence Award recognizes 1 vendor with the vision and moxie to make the bold moves that have industry pundits talking. The 2005 Service Leaders Awards recognize 18 industry-leading vendors in 7 categories, based on a variety of criteria that include company direction, reputation for customer satisfaction, depth of functionality or services, and market share.