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What is your most important online self-service support issue today? 15% Increasing customer satisfaction 12% Reducing service and costs 1% Improving CSR productivity 2% Return on investment 67% All of the above Which of the following is the most commonly used support channel by your customers today? 69% Phone 15% Web self-service 13% Email 0% Chat 1% Other Source: iPhrase Technologies/CRM magazine Web seminar "Slash Customer Service Costs and Improve Customer Satisfaction"
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