Help Yourself

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What is your most important online self-service support issue today?

15% Increasing customer satisfaction
12% Reducing service and costs
1% Improving CSR productivity
2% Return on investment
67% All of the above

Which of the following is the most commonly used support channel by your customers today?

69% Phone
15% Web self-service
13% Email
0% Chat
1% Other

Source: iPhrase Technologies/CRM magazine Web seminar "Slash Customer Service Costs and Improve Customer Satisfaction"

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