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What is your most important online self-service support issue today?
15% Increasing customer satisfaction
12% Reducing service and costs
1% Improving CSR productivity
2% Return on investment
67% All of the above
Which of the following is the most commonly used support channel by your customers today?
15% Web self-service
Source: iPhrase Technologies/CRM magazine Web seminar "Slash Customer Service Costs and Improve Customer Satisfaction"
|Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
Sponsored By: Jacada, Avaya, Confirmit, inMoment and BoldChat
Sponsored By: Genesys, Avaya, Verint, and Aspect