CRM On Twitter: July 2010
For the rest of the July 2010 issue of CRM magazine please click here

Though some may quibble over CRM’s exact age, it’s certainly been around long enough to seem like a senior citizen next to a startup as young and green as Twitter. Still, the industry has always been quick to embrace the new, and Twitter is no exception: Some of CRM’s foremost thought leaders have managed to make themselves fixtures in the twittersphere. As for us, we’re at www.twitter.com/CRM; blogs and live twittering appear at www.twitter.com/destinationCRM. Reach us directly by starting your tweet with @CRM.

@DrNatalie: If you go social, social grows trust, trust builds loyalty, loyalty reduces churn, inc CLTV #scrm #customerservice

@rwang0: Microsoft may be one of the few vendors to really use the term on-premises. Most vendors say on-premise #muglia #teched #cloud

@briansolis: It’s so much more than customers, Twitter, or Facebook... Customers Ignite a New Era of CRM http://sn.im/bs0305.

@DonPeppers: New metric, time has come: Return on Customer http://sn.im/jul10-tw2 #CRM #customerservice 

@ekolsky: Posted: Oracle launches something cool for CRM - Remember CRM? That stuff we used to do before Social CRM? http://sn.im/0710-tw1.

@jbernoff: Thoughts on leadership in the social era… http://sn.im/jb0520 Get all your ducks in a row!

@pgreenbe: Denis Pombriant put out ThinkForward awards for Sustainability & CRM. I posted on it on ZDNet w/links. Unique awards. http://sn.im/pg0604.

@Gartenberg: Question of the day. How will social networks intersect with the TV Screen? Thoughts. #socialubiquity

@DenisPombriant: Context is often missing for new technology: http://sn.im/dp0512.

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