Jacada and Vocantas today announced a strategic partnership to bring visual IVR capabilities to the Vocantas suite of products.
Under the partnership, Vocantas will offer its existing and new healthcare, higher education, and utility customers IVR solutions with the capabilities of a visual self-serve experience. The visual IVR will be available for any smartphone.
"We are thrilled to partner with Vocantas, a proven IVR provider with an impeccable track record of delivering voice solutions that pack a punch," said Guy Yair, Jacada's co-CEO, in a statement. "Our visual IVR partnership with Vocantas will enable healthcare, higher education, and utility organizations to benefit from an innovative new solution that will improve customer service satisfaction and reduce operational costs."
"We are excited to bring this new technology to our existing platforms. We have always been a me-first, rather than a me-too organization, and we continue to lead the way, seeking out the very best for our customers, with their tight budgets and need for efficient outreach in mind," said Gary Hannah, Vocantas' president and CEO, in a statement. "The visual IVR experience is specifically tailored to meet the growing demand of our multiple markets."