UTOPY, a provider of voice of the customer and performance optimization solutions powered by speech analytics, today unveiled the first completely software-as-a-service (SaaS) and entirely automated speech analytics solution, UTOPY SpeechMiner SaaS Express.
UTOPY SpeechMiner SaaS Express is a completely hosted SaaS solution that automatically analyzes customer calls in the cloud, enabling organizations to quickly leverage their interactions with customers to optimize contact center performance and the customer experience, without needing to procure any hardware or install and configure any software. SaaS Express automatically discovers relevant topics, events, and trends within calls and proactively delivers this information to users. SaaS Express also enables rapid ad-hoc search and intuitive exploration within call content, enabling users to further investigate the trends that SaaS Express has automatically discovered, and/or explore their own hypotheses. SaaS Express also enables collaboration and sharing of the results of its powerful analysis.
said Roy Twersky, UTOPY's CEO. "SpeechMiner SaaS Express delivers speech analytics capabilities much more quickly and easily than any other offering because it is a completely software-as-a-service offering which automatically analyzes calls without requiring any initial software configuration or setup, which helps customers to immediately benefit from speech analytics."