TelStrat, a supplier of contact center solutions and business call recording products, launched its Engage Cloud solution, which provides contact center outsourcers, multitenant environments, and software-as-a-service (SaaS) hosted providers a core suite of call recording and workforce optimization capabilities for public or private cloud deployments.
Engage Cloud is ideal for deployment over the public Internet or across a private wide area network (WAN). Its architecture helps ensure cloud-based users enjoy highly responsive access, while the Web 2.0 interface means they master operation with minimal training. The system's Web-based centralized management streamlines server and account configuration and control.
Engage Cloud solutions meet both the Payment Card Industry's Data Security Standard and Health Insurance Portability and Accountabilty Act and other regulatory compliance program requirements with the same advanced security capabilities found across TelStrat's Engage Suite Portfolio. Full support for secure sockets layer (SSL/HTTPS) connections, 256-bit AES encryption, and securely partitioned resources means rock-solid client security and data integrity. Engage Cloud also supports a wide variety of disaster survivability/recovery configurations.
"Engage Cloud is ideal for hosted service providers who want to offer their customers cloud-based call recording and WFO services. Its enterprise-grade feature set and no-compromise performance make it easy to offer highly profitable services with minimal effort," said Bob Carroll, TelStrat's CEO, in a statement. "Bringing our customers innovative solutions like Engage Cloud is just one reason why, to date, 2012 has been the best year in our company's history."