TeamSupport.com, a provider of SaaS-based customer service and help desk tools has integrated its flagship TeamSupport product with Zoho, a provider of affordable, on-demand customer relationship management (CRM) software.
The native integration enables users of Zoho CRM to sync company and contact information directly into TeamSupport, while making support ticket data visible within the CRM interface. Once set-up, with a few minutes at the keyboard, the two programs automatically update data via a 24/7 background service; new tickets created in TeamSupport appear as notes within the customer's Zoho record.
"Our API-compliant plug-in gives Zoho users the flexibility to chose a laser-focused Help Desk solution to optimize their sales, marketing, contact management and customer service activities," said Robert C. Johnson, CEO of TeamSupport. "We are very pleased to offer users of this popular CRM product a cost-effective solution for collaboration and data sharing within their organizations."
Employed by customer support and corporate help desks worldwide, TeamSupport can be customized and is offered in several upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprisewide customer support and product defect tracking system.