Spoken Communications, the provider of an enterprise cloud platform for contact centers, has acquired HyperQuality, provider of third-party quality assurance and business intelligence for contact centers. Financial terms of the deal were not released.
HyperQuality's technology-based solution combines software and services that provide businesses with insight on the quality, productivity, and effectiveness of customer interactions to improve the customer experience.
Integrating HyperQuality's suite with Spoken Communications' cloud-based contact center platform underscores Spoken's focus on providing an effective enterprise cloud that enhances its clients' caller experience. Howard Lee, the original founder and CEO of HyperQuality, is the current CEO of Spoken Communications and is excited by the opportunity to merge the two thriving companies.
"This acquisition enables Spoken not only to further our vision of improving the customer experience for our clients but also expands our reach into important new markets," he said in a statement. "I personally am thrilled and eager to do the post-acquisition work that will make this deal a success. Both Spoken and HyperQuality have always been focused on providing top-quality technology combined with world-class customer service for our clients to improve the overall customer experience."
Christopher Coles, CEO of HyperQuality, said "HyperQuality is proud to join Spoken and provide our clients access to a broader suite of cloud-based solutions focused on improving the customer experience. We believe that this combined, technology-based offering will deliver strategic value to all our clients."
Mike Mattsen, the former chief operating officer of HyperQuality and current CEO of MattsenKumar, will step up as president of the new HyperQuality. HyperQuality will become a wholly owned subsidiary of Spoken Communications. Spoken will retain the bulk of HyperQuality's human resources, and the Seattle offices of HyperQuality will be combined into Spoken's Bellevue, Wash., facilities.