ServicePower Embraces Online Seminar

ServicePower, a developer of CRM field service scheduling software, later this month will conduct an online seminar that demonstrates how automated field force scheduling can improve customer service, increase technician and planning efficiency, and yield additional profit. Called, "Automating Field Force Scheduling- -Delivering More for Less," the seminar is slated for Wednesday, April 24 and is free to anyone who registers at www.servicepower.com/news/seminar.html, the company's Web site. Speakers for the online seminar include Richard Tungay, from Kurt Salmon Associates, a United Kingdom management consultancy that specialized in supply chain management issues. Tungay will examine how automated field force scheduling solutions can reduce the cost of scheduling while improving customer service levels. Offering the customer perspective is Carl Arntzen, customer services director of Worcester Heat Systems, a division of the Bosch Group that manufactures residential boilers in the U.K. Arntzen will focus on how the implementation of ServicePower solutions have enabled his company to make significant improvements in customer service, deliver increased engineer and planning efficiency, and achieve a step-change in service quality. He will also talk about productivity gains and return on investment.