Sangoma Technologies, a provider of hardware and software components for IP communications systems for both voice and data, today launched the Sangoma Answering Machine Detection (AMD) for Asterisk software solution.
The solution is backward-compatible to Asterisk 1.4 and delivers all of the features of other sophisticated dialer analytics packages at a price-point aligned with the open source marketplace. AMD for Asterisk is available immediately to select early-adopters, and Sangoma anticipates a general availability release before the end of the year.
"Outbound call centers strive to optimize profitability by keeping agents on the line with prospects as near to 100 percent of the time as possible. With Sangoma's solution, the call center system can quickly analyze every dialed call to accurately determine if it should be connected to an agent," said Frederic Dickey, director of professional services at Sangoma, in a statement. "Using specialized neural network algorithms, the Sangoma AMD for Asterisk solution is proven to deliver AMD accuracy at levels of 95 percent in under 300ms and nearly 98 percent in under two seconds. For the call center solution provider, this can deliver a significant competitive edge. And for the call center operator, the result is higher efficiency and higher profitability."
The solution incorporates native support for Asterisk, and AMD functions can be applied to TDM and SIP-based Voice over IP (VoIP) calls to provide implementation flexibility in the mixed-technology environments that are commonly found in many call center operations.
"Sangoma is strongly committed to the open source community and is continually developing cost-effective hardware and software solutions for open source developers looking to incorporate new features and leading-edge performance into their solutions," Dickey said. "We expect that the Sangoma AMD for Asterisk solution will give open-source call center system developers the ability to stand toe to toe with big, proprietary system providers at a very attractive price."
Sangoma provides an solution portfolio that enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes voice and data boards, transcoding and gateway software, and stand-alone gateway appliances, designed for simple integration with open-source and closed-source IP PBX applications, contact centers, unified communications systems, and service provider networks.