SAP today introduced the SAP Utilities Customer Engagement mobile app, which offers customer service capabilities and allows utilities to improve relationships with customers while helping to reduce costs.
SAP Utilities Customer Engagement lets manage all aspects of their accounts and view important information from their utility companies on iOS and Android devices. With the mobile app, utilities customers can manage payments and service requests, view account information, including power consumption, and compare usage over time. Customers can also get outage notifications and information on a map, report service problems, request service, receive important messages, and get feedback from the utility. For example, SAP Utilities Customer Engagement can map areas suffering from power outages, explain what is causing the outage, show its impact, and provide estimated restoration time.
SAP Utilities Customer Engagement integrates seamlessly with the IS-Utilities Solution and uses proven business-to-consumer (B2C) middleware architecture from SAP.
SAP Utilities Customer Engagement is currently available on iPhone iOS 5.0+ and Android 4.0+. It can be downloaded from the iTunes Store and Google Play.