Oaisys, a provider of business call recording and contact center management solutions, has released to a select group of early adopters its Mobile Recall application, which enables Web-based access to key functionality offered by the Oaisys Talkument and Tracer call recording software solutions.
Built on an HTML5 framework, Mobile Recall is specifically engineered to support mobile Web access to call recordings, delivering a rich user experience that requires no software download or installation on the access device. It provides search and playback functions, empowering the user to view desired interaction metadata, such as notes or transaction references.
With Mobile Recall, from any browser-enabled device, users can do the following:
- Run ad-hoc searches for one or more recorded calls;
- Save routine searches for instant access anytime;
- Drill down from a list to specific recordings using a multitude of criteria;
- View informative business data related to the interaction, and
- Play recordings.
"We purposefully designed Mobile Recall using HTML5 as a means to ensure users have easy access to their call recording data regardless of the device platform they choose," Spencer said. "What I'm especially excited about, though, are the holistic benefits to be realized when combining Mobile Recall with the advantages offered by cloud computing, which include anytime, anywhere data access, dynamic scalability, high availability, and increased cost savings. This is an area of strategic importance to Oaisys, and it will continue to be a primary focus for our technology group."
Oaisys is currently accepting a limited number of customers to participate in early adopter field trials of its Mobile Recall application.