Noble Systems, a provider of unified contact center technology solutions, has launched Noble Composer X, the latest version of its agent desktop interface for contact center managers to build agent workflows and to unify the agent desktop environment.
Available as part of Noble's on-premises and cloud-based solutions, Composer X supports a variety of desktop and development configurations to create a unified desktop, allowing agents to access information from multiple sources in a single interface, decreasing call handle times and improving customer service. Composer X can run on Windows, Mac, or Linux desktops with only a Web browser and offers flexibility through thick or thin client-server architecture environments.
Key enhancements and features include:
> Deployment Flexibility: Choose your agent user interface from either Web or WinForm User Interfaces;
> Desktop Designer: Improve agent workflow creation with new design tools;
> Compliance Tools: Manage compliance with enhanced security and screen recording features;
> Web Power: Take full-advantage of the web with iFrame support; and
> Productivity Boost: Increase agent production with unified desktop and workflow management features.
"Breakthrough contact center results begin at the individual agent level," said James K. Noble, president and CEO of Noble Systems, in a statement. "Composer X offers unmatched flexibility, customization, and feature functionality to address agent inefficiencies and optimize results. It also speeds and simplifies management functions and supports improved workflows to guide agents through campaigns."