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LiveVox Delivers Cloud-Based Switching for Multisite Contact Centers
Private VoIP Cloud delivers multisite call routing with real-time agent presence while eliminating dependence on IP/PBXs.
Posted Jun 16, 2011
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LiveVox, a provider of the Private VoIP Cloud and integrated contact center applications, today announced cloud-based switching for multisite contact centers. Through the LiveVox Private VoIP Cloud, contact centers can now execute multisite call routing without site-based switching or expensive and limited “intelligent” networking hardware.

Cloud-based switching enables contact centers to execute multisite call routing with real-time visibility into agent presence at all locations. Site-to-site voice/data transfers and screen pops are delivered without on site PBXs or network routing master node hardware. LiveVox fully integrates this into call center applications such as automatic call distributor, predictive dialer, interactive voice response, PBX, and call recording.

Cloud-based switching simplifies multisite routing and reduces integration. In the LiveVox Private VoIP Cloud, integration is executed and managed centrally with cloud integration tools across the organization with a time-saving, one-to-many approach.

"The Private VoIP Cloud is the culmination of a 10-year effort to develop and refine our platform," said Louis Summe, CEO of LiveVox. "Technology trends, industry analysts, and CIO surveys all point to an increasing need to leverage cloud infrastructure within the call center. The discussion is no longer a matter of if but how. Contact centers who wait to develop a cloud strategy need to know their competitors are not waiting."

The LiveVox Private VoIP Cloud leverages IP/MPLS for voice/data transport. It delivers burstable networks, highly scalable applications, fully redundant technology, and IT best practices. The patented, PCI-certified LiveVox platform integrates core contact center applications such as ACD, predictive dialer, IVR, and call recording delivered solely from the cloud.

LiveVox eliminates the site-premised switching requirement for contact center agents with the LiveVox Communicator soft phone. For smaller contact center organizations yet to migrate to VoIP, LiveVox Communicator solves the transition without expensive IP/PBX upgrades.

For the multisite contact center, LiveVox Communicator is an easy way to tap into the benefits of cloud-based switching without settling for the limitations of expensive routing and switching hardware.


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