LivePerson, a provider of real-time engagement solutions, has signed a definitive agreement to acquire Engage, an Australian provider of cloud-based customer contact solutions. Financial terms of the deal were not disclosed.
"Our acquisition of Engage will enhance our ability to offer intelligent engagement solutions to businesses in the Asia Pacific region," said Robert LoCascio, CEO and founder of LivePerson, in a statement. "Engage has been a reseller and champion of LivePerson solutions for several years, in addition to having its own successful hosted contact center solutions, which complement LivePerson's offerings. Our common mission to help businesses connect meaningfully with consumers makes the Engage team a natural addition to the LivePerson family and a valuable asset as we seek to drive growth in the region."
Engage is an Australian customer contact solutions business supporting the sales and service strategy of enterprise level companies to meet changing consumer needs and expectations. It provides sophisticated cloud-based services that uniquely support several customer contact solutions, including voice, live chat, SMS, and social media, allowing businesses to connect with consumers in multiple channels.
"Our team has 20 years of experience providing leading companies in the Asia Pacific region with innovative contact center services and technologies," said, Engage Managing Director Aaron Panozza in the statement. "We are very excited to join LivePerson, and together we will continue to enable clients to exceed consumer expectations, by providing real-time connections in the consumer's channel of choice, anywhere and anytime."