Jitbit Software has released a free iPhone app for its flagship product, Jitbit Helpdesk, a Web-based help desk ticket system.
The release of the app makes all the key features of Jitbit Helpdesk available to iPhone users, with even more flexibility and mobility. Technical support staff will now be able to access important customer information at any time and from any location.
The iPhone app works with both software-as-a-service and on-premises versions of Jitbit Helpdesk.
The iPhone app allows users to open support tickets and filter them by "unanswered", "unclosed" etc.; view basic ticket details, replies, and attachments; post replies publicly or privately; and change the status of tickets.
"We are very pleased to announce Helpdesk on iPhone," says Max Al Farakh, co-founder of Jitbit, in a statement. "It enables helpdesk-agents to have critical and latest information at their fingertips at any time."