IVR Technology Group, a provider of intelligent voice response services and solutions, has entered into a partnership with Global eTelecom, an electronic check processor and gift/loyalty card provider, to further increase the functionality of ITG's IVR Pay-by-Phone virtual terminal.
As part of this partnership, Global eTelecom resellers and end user customers can turn any telephone into their own virtual ACH payment processing terminal with Global eTelecom's transaction processing technology.
The ITG, IVR Pay-by-Phone gateway combines this ACH capability with credit card processing to offer a complete payment solution. A significant benefit to businesses using the Pay-by-Phone virtual terminal is the ability to certify PCI-DSS (Payment Card Industry Data Security Standard) compliance, because the system does not store credit card data over the VoIP network.
Users of the system received a dedicated dial in telephone number and are met with a company-specific greeting. Callers are then given customized instructions to complete their electronic payments. There is no need for any additional hardware and/or software. ITG offers full support for a variety of system-to-system interfaces, including integration with existing IVR systems and customer management software.
"This partnership with IVR Technology Group will substantially enhance payment processing options for GETI clients by integrating GETI solutions into the Pay-by-Phone virtual terminal," said John Laurell, vice president of technical operations at GETI. "Partnering with ITG offers us the opportunity to provide our resellers and their end user customers with the ability to field customer service calls for payment processing 24 hours a day."