CRM eWeekly (e-Newsletter)
SaaS Dashboard (e-Newsletter)
Customer Service/Call Centers
Consumer Packaged Goods
Customer Service/Call Centers
CRM Buyer's Guide
Best Practices Guides
CRM Evolution Conference
Customer Service Experience
What is CRM?
How to Advertise
February 8, 2005
Unica announces monster customer win; Envision Telephony releases third- and fourth-quarter results; Avaya makes available new service; and more.
Posted Feb 8, 2005
a global online career site, has selected
Affinium software to provide centralized offer management and tracking across its US-based marketing communications. Monster will use Affinium to deliver personalized and targeted offers and content based on member's profile and interactions across all channels. Monster will implement Affinium's customer predictive analysis and demand generation solutions.
announced Latin American network provider
deployed RightNow to manage communications with customers across multiple channels. RightNow will track phone calls and emails and will allow service agents access to customer histories.
IN THE NEWS
announced revenues for third and fourth quarters of 2004. The company's revenue increased 54 percent over the first six months of the year and showed an increase of 32.7 percent in year-ove-year revenues. International revenue was doubled over the first half of the year with 10 percent of overall revenues coming from overseas.
Research In Motion
have entered a joint initiative to deliver Session Initiation Protocol (SIP)-enabled business communications over wireless local area networks. The companies will focus on integration between RIM's BlackBerry enterprise platform and Nortel's Multimedia Communications Server 5100. Enterprise customers will use BlackBerry 7270 to access IP telephony, corporate e-mail, and other business applications.
ON THE MOVE
Paul Wahl has been elected to
board of directors. Wahl was previously an executive with SAP and Siebel Systems. The move to add Wahl follows a $12.5 million capital investment in QlikTech by Accel Partners and Jerusalem Venture partners. Wahl also served as president and COO of Siebel Systems and CEO of SAP America and executive vice president of Siebel Systems. Wahl currently serves on the Board of Directors at Agile Software and Intentia International
announced the availability of Avaya Remote Managed Services to enable businesses to manage their converged Internet protocol telephony networks without disrupting voice service. The system is a software-based service that proactively monitors the relationship between voice and data IP applications to maintain network availability.
Avaya Unveils Vibrant Earnings
Transactions: Customer Wins for October 12,2004
To contact the editors, please email
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit
Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
Choose a Winning Combination of Customer Experience Metrics
Customer Service Is the Only Metric That Matters
Lattice Engines Adds Functionality to salesPRISM
Adobe Continues to Rev Up Digital Marketing Assets
Using Data for a Personalized Customer Experience
Other Sites from
Database Trends and Applications
Faulkner Information Services
Streaming Media Producer
ITIResearch.com - A collection of market research and reports for executive management and business & IT professionals
FREE CRM magazine subscription.
Invest in your career and read CRM magazine every month.
CRM Topic Centers
CRM Industry Solutions
© 2000 -