Enghouse Interactive, provider of the CallRex suite of IP call recording and contact center optimization solutions, yesterday released version 4.2 of CallRex Call Recording software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.
CallRex Call Recording software includes expanded integration options for Lync environments to include both active conference-based and passive call recording methods. Active call recording is a server-side solution that does not require client-enabled software, and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Additionally, CallRex Call Recording now works with the benefits of support for Microsoft's native audio codec, Real Time (RT) Audio. CallRex Call Recording version 4.2 has also been given an updated installation package for a simplified and shortened deployment process.
"Microsoft is pleased that Enghouse Interactive is continuing to enhance their CallRex Call Recording offer for Lync customers," said BJ Haberkorn, Lync group product manager at Microsoft, in a statement. "With the addition of RT Audio support, CallRex can now extend its flexible and affordable quality management solution to cover employees working outside the corporate network without the call issues associated with the use of traditional telephony codecs."
"The CallRex suite of quality management solutions has had great success thanks to the efforts of our global partners and resellers. This release and the additions that we have made in our Microsoft Lync integration will open up opportunities in additional markets and give customers a quality installation experience and ROI," said Bruce Sherman, product manager at Enghouse Interactive, in a statement. "We received substantial feedback from our partner community that encouraged our decision to license the Microsoft RT Audio codec and add it to our list of standard codec support. We are excited about the 4.2 release, and we’re proud to provide CallRex software as a cost-effective and feature rich solution."
Updates available in the CallRex 4.2 release include the following:
- Addition of conferenced-based active call recording;
- Added support for the RT Audio codec;
- Enhanced integration guide for Lync deployments; and
- Improved installation process with more automation and fewer steps.
CallRex Call Recording is a core component of the CallRex Quality Management Suite. Access to the latest release will be automatically available to all customers with an active Telrex Platinum Support Plan.