Enghouse Interactive, a developer of interaction management solutions, today launched Arc Pro Attendant Console 6, an enhanced version of its professional attendant operator console for the Cisco environment.
Version 6 boasts several new capabilities that increase the software's scalability, virtualization support, ease of use, and compatibility. Users now benefit from a simpler user interface, can display more detailed information about contacts, and can quickly search for and locate people within the directory.
Arc Pro Attendant Console 6 also supports follow-the-sun call routing patterns using the new multicluster support for Cisco. No matter where they are located, operators will have instant access to all the relevant information about any customer and can route any call as if they are local to that customer. Arc Pro Attendant Console 6 also supports 21 languages.
The latest release allows customers to reduce the numbers of servers they need to maintain by providing multi-site support for up to 10 Cisco UCM clusters from the Arc Pro Server while supporting, within a single directory, customers located across multiple clusters around the world. Arc Pro Attendant Console 6 also allows users to consolidate multiple servers onto a single hardware platform as part of a virtualized environment. This allows Arc Pro to fully support Cisco UCS-C and UCS-B server platforms.
Users of the Cisco Jabber softphone and presence client show their presence and call activity in the Arc Pro directory, supporting the latest version - 9.1(1) - of the Cisco platform.
The Arc Pro Attendant Console was originally developed by Arc Solutions, a Cisco Technology Developer Network (CDN) partner and long-term OEM partner, which is now part of Enghouse Interactive.