Jolt Consulting Group, a provider of transformational business and technology services for customer-facing organizations, has launched a new offering designed to help service-based organizations better understand customer requirements and drive improved retention.
The new offering will aid customer-facing organizations seeking assistance in developing programs to better connect with customers in a rapidly evolving digital age. It focuses on helping service organizations obtain clarity on customer requirements as well as providing insight into why those requirements are critical to their customers. More than a simple customer survey, the service is designed to help organizations holistically understand customer input across a variety of mediums, including social media.
"Enabling organizations to improve their service operations and achieve long-term customer retention has been a bedrock principle of our firm since its founding", stated Jeff Oskin, president of Jolt Consulting Group. "This new service offering will help organizations struggling to gain visibility and insight into what is important to their customers and why those requirements are critical, especially across the numerous feedback channels now available in today's market, including social media."