Contact Solutions, a cloud-based customer self-service solutions provider, has launched a customer care solution designed for the prepaid industry. The offering directly addresses the needs of prepaid card companies today for fraud prevention, regulatory compliance, mobile options, and a more personalized IVR customer experience that reduces expenses and curbs churn.
Unique features of the prepaid solution include the following:
"Every prepaid card company is looking for the perfect formula to promote profitability, long-term customer growth, and loyalty and compliance, "said Tim Sloane, director of Mercator Advisory Group's Prepaid Advisory Service, in a statement. "It has become more important than ever to choose vendors and partners that offer solutions tailored specifically for the prepaid card industry, and Contact Solutions offers this with its new customer care solution."