Momentum, a hosted PBX provider, today released its call tracking software solution, Momentum Call Reporting.
The cloud-based platform is a call management tool designed to drive efficiency in business environments with high-volume phone traffic. It lets users do the following:
- Monitor: Track call activity to identify important call trends, including busiest hours and frequent callers;
- Measure: Generate historical reports with call analytics and evaluate call center queue performance; and
- Manage: Keep tabs on high-volume phone traffic to better use all agents and lines.
Other key features of Momentum's advanced call tracking software include automatic call distribution (ACD) reporting, wallboard display, cradle-to-grave call reports, real-time monitoring, and historical call statistics. Various report filters are also available.
"Having access to comprehensive reports is invaluable. Call reporting software is a cost-effective way to identify calling patterns, pinpoint areas for improvement, and ultimately, eliminate overrun queues and long call wait times," said Alan Creighton, president and CEO of Momentum, in a statement.
The interoperable solution is supported by Mac, PC, Linux, and mobile devices and offers multisite reporting. It integrates with Momentum's other enterprise voice and contact center products.