CallCopy, a provider of workforce optimization solutions, has been renamed Uptivity. The company will continue to operate under the same ownership and leadership.
Founded in 2004, CallCopy has evolved from its roots in call recording to providing a unified workforce optimization platform for contact center operations. Company leadership felt that the name CallCopy needed updating to keep pace with this evolution in the company's solutions and value proposition.
"The world has changed significantly in the time since we created CallCopy," said Jeff Canter, co-founder and CEO of Uptivity, in a statement. "Customer needs, the technology at the core of what we do, and the markets in which we compete have all evolved over the last several years, and we've been at the center of this change. By rebranding as Uptivity, we're showing our continued promise to deliver the right solution for every customer, every time, with unparalleled customer service."
Developed entirely in-house, Uptivity's solutions have evolved over the years. Uptivity has added features for workforce management, performance management, speech analytics, and desktop analytics to meet the needs of increasingly sophisticated contact centers.
"Uptivity is about bringing out the best in every agent so they can deliver the ultimate customer experience," said Patrick Hall, the company's co-founder and chief marketing officer, in a statement. "We give executives, managers, and employees the tools they need to boost the quality of service throughout their organization. While our call recording technology remains rock solid, our offerings have evolved beyond basic recording to give today's complex organizations complete insight into their operations."