Calabrio, a provider of enterprise recording and contact center workforce optimization software, announced today that its advanced enterprise recording applications for Cisco MediaSense are now offered through the Cisco SolutionsPlus program, which allows select products and applications from third parties to be purchased through Cisco.
The SolutionsPlus agreement between Calabrio and Cisco allows Cisco customers to order one integrated solution through Cisco and work with Calabrio for fulfillment and product support.
"Customers today want technology solutions that are easy to own, use, and support to deliver solid business benefits," said John Hernandez, vice president and general manager of the Collaboration Business Applications Business Unit at Cisco, in a statement. "We are excited that Calabrio software will be available to our customers through the SolutionsPlus program because it allows us to offer Cisco MediaSense customers advanced recording applications to fill that critical need."
The products include Calabrio Quality Management for evaluation of voice transactions, Calabrio Advanced Quality Management for evaluation of voice and screen transactions, and a Search and Play application, which provides access to all calls recorded for compliance, transaction verification, or other departmental applications throughout the enterprise.
"Capturing, evaluating, and analyzing transactions is becoming even more essential for enterprises and customer service organizations as they seek effective ways to protect the business, capitalize on trends, ensure customer loyalty, and create competitive advantage," said Tom Goodmanson, president and CEO of Calabrio, in the statement. "We are thrilled that Cisco has selected Calabrio software to be part of the SolutionsPlus program because it allows our mutual customers easy access to these high-value applications with the added confidence that they are well integrated into their total Cisco solution."
Cisco MediaSense controls the capture of transaction media while Calabrio's Web 2.0 interface provides a flexible and dependable solution for business functions, including compliance review, quality management, legal discovery, and training. Calabrio applications are available through Cisco's network of partners selling Cisco Unified Communications and Cisco Unified Contact Center Enterprise solutions.