BT has expanded its contact center portfolio for the United States with the addition of a cloud-based IP contact center service based on Cisco's unified communications and collaboration technology.
BT Cloud Contact was built to support the global expansion of multinational organizations and is based on BT's extensive global network, with this UCC platform based in BT data centers across U.S., EMEA, and Asia Pacific. BT Cloud Contact is available on a flexible pay-as-you-use basis.
"As the drive for cost reduction continues to place increasing demands on call center operations, this service can be a key enabler to transform the traditional call center into a customer interaction network, enhancing reliability while streamlining interactions to help deliver superior customer service," said Andrew Small, vice president of the unified communications, CRM, and CPE portfolio at BT Global Services, in a statement.
John Hernandez, vice president and general manager of the Customer Collaboration Business Unit at Cisco, said, "The cloud-based contact center empowers businesses and organizations of all sizes to provide world-class care to their customers. We are delighted that BT is launching this new service based on Cisco Unified Contact Center technology."