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AuraPortal Releases Wide Interaction Platform
The platform lets companies interact with customers and integrate internal business processes.
Posted Aug 30, 2011
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AuraPortal, a provider of business process management (BPM) software, has released the Wide Interaction Platform (WIP), allowing integrated process communications with all external Web users to the company, including customers, suppliers, collaborators, public administrators, and job applicants.

The WIP module of AuraPortal is aimed at the integration of internal business processes of the company with a public Web site.

All needed features are available with WIP for this integration with no need of IT programming and are categorized into two phases:

Visitor Registration. WIP has all features for an anonymous Web visitor to enter his information in a form and automatically become registered in the AuraPortal Platform. For example, mechanisms for verifying the authenticity of the email provided are fully automated, as are the automatic creation of the visitors as a contact in your account table, and the sending of an email with registration data once it is captured, among others.

Use of the Platform. Once a Web visitor is registered, the user will be able to enter in his private WIP site to see restricted information, to start processes, to view the status of the process they have begun, to receive and manage tasks, to see emails received from AuraPortal, and to change their registration data.

From WIP, external users can ask questions or get notifications, queries, etc., that can be answered by email. Also they can start and execute Process Tasks. WIP automatically starts the processes designed for each issue. And all this can be done through the Web site, email, mobile, device, etc.


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