Altitude Software, a provider of contact center technology, released Altitude uCI applications integration with the latest Cisco contact center solutions, namely Cisco Unified Communications Manager 8.6 and Cisco UCC Solutions.
The Altitude uCI customer interaction management suite enables contact centers to deploy a broad range of applications and services that improve the capabilities, performance, and management of Cisco Contact Center solutions. A growing partner network, including leading integrators such as Spanlink, Wipro, and Tata Consulting Services, are working with Altitude Software and Cisco to deliver a wide range of integrated solutions to contact centers worldwide.
"Cisco and Altitude Software both have decades of experience working in the contact center arena, delivering substantial business results," states Miguel Lopes, marketing vice president at Altitude Software, in a statement. "Altitude Software's powerful applications can help Cisco customers deploy flexible technology that protects their investments while effectively improving, in real time, key operational and business processes in the contact center."
Altitude Software solutions have an extensive track record of integration with Cisco solutions to provide contact centers with unified agent desktops, agent script development, multimedia handling, and deployment and management of outbound campaigns.
"We're always looking for ways to help our customers save time and money while increasing customer satisfaction," said Eric LeBow, CEO of Spanlink, in the statement. "With our Altitude partnership we're thrilled to be able to offer solutions that help them build effective call campaigns faster than ever before, and with less technical intervention."
Altitude Software is a long standing member of the Cisco Developer Network, conducting interoperability testing since 2002. The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers. As a registered developer, Altitude Software offers a complementary product offering and has collaborated with Cisco to meet the needs of joint customers.