Altitude Software today released the Altitude+Siebel Connector for the Oracle Siebel 8.1, the latest version of the joint solution that delivers an effective integration between Altitude uCI customer interaction and Oracle customer relationship management solutions.
Using complete information from Oracle/Siebel solutions, it enables automatic dialing in a unified multichannel environment for contacts through voice, email, SMS, or chat.
The Altitude Unified Desktop enables CRM solutions with a unified contact center agent interface. Altitude uCI also provides Oracle customers with intelligent routing for multichannel interactions, IVR functionality to improve service, and call recording for quality management. Customer service operational and business indicators can also become widely available across the organization.
'"Altitude Software has a great track record and a long-term integration strategy through connectors to third-party CRM applications from leading vendors such as SAP, Microsoft, Oracle, and Salesforce," said Miguel Lopes, vice president of marketing at Altitude Software, in a statement. "We provide more than unified communications functionality to CRM applications. We put customer insight to work in the contact center. Our pre-integrated solutions are in place at customers in several geographies and industries, which find it key to achieve more sales and provide positive customer experiences."
Altitude+Siebel connector is a key component of Altitude's integration strategy through out-of-the-box connectors to third-party business applications. It provides the customer with a pre-packaged integration of Altitude uCI customer interaction management software with Siebel CRM, creating an integrated solution that is infrastructure-independent and works with multiple switches on a multisite architecture.