inContact, a provider of cloud contact center software and contact center agent optimization tools, has partnered with Gryphon Networks, a provider of on-demand marketing compliance and sales intelligence solutions, to integrate its cloud contact center solution with Gryphon's real-time, Do-Not-Call (DNC) compliance solution for outbound sales-and-marketing organizations and contact centers.
Recent changes implemented by the U.S. Federal Communications Commission to the Telephone Consumer Protection Act (TCPA), including new cellular telephone restrictions, have many companies looking for ways to remain compliant. The partnership between Gryphon and inContact provides an integrated solution that offers comprehensive compliance with federal and state calling restrictions for inContact customers. The integration with the inContact platform can be customized to meet the specific needs of companies in different industries and across geographic locations.
Among the features of the offering include the following:
- Cloud-based, real time call blocking that validates each call request for permission to continue. No list scrubbing is required.
- Easy-to-configure authentication rules through Studio, inContact's visual scripting engine.
- Works with inContact Personal Connection Outbound Solution.
- Cell Phone Compliance System includes three ways to handle calls: click-to-call, preview, or manual.
"As the only company that guarantees 100 percent compliance with complex do-not-call regulations, we are delighted to partner with another industry leader to enable inContact's contact center clients to reach their largest, legally marketable universe while ensuring adherence to marketing privacy rules for to customers and prospects," said Jeff Fotta, president of Gryphon, in a statement.
"To help contact centers deliver compliant and world-class services, inContact is constantly considering existing and new government regulations that impact call centers. We are aware of complex compliance issues and are committed to consistently innovating and updating our solution to support contact center efforts to remain compliant, and our partnership with Gryphon helps to make that possible," said Paul Jarman, CEO of inContact, in a statement.