Zendesk, a cloud-based customer service software provider, unveiled the new mobile customer portal, offering faster, enhanced access to an organization's help center across any mobile device, including iPhone, Android, BlackBerry, and Windows Phone.
The new portal introduces an interface that is available in more than 40 languages. Supporting Single Sign-On via Google and Facebook, consumers can find the information and content to resolve their issues without ever having to interact with a customer service representative. It also fosters collaboration between other customers, allowing them to share tips, tricks, and other information, all through their mobile interface. The new interface gives consumers direct insight into the history and status of all requests they've ever submitted, and the ability to update their support requests if necessary.
"Customers can use their phones to go onto Twitter or Facebook to complain about the service they've received, but not necessarily to get the help they immediately need," said Zendesk CEO Mikkel Svane, in a statement. "Our new mobile customer portal resolves this dilemma by offering a smooth, user-friendly, and effective self-service customer experience. With the new mobile customer portal, we have empowered the more than 20,000 businesses that use Zendesk to engage their more than 100 million customers in a way that fits the lifestyle of consumers today."
"Mobile support has increased in importance as more and more traffic becomes mobile," said Aaron Franklin, community specialist at Pinterest, in the statement. "Zendesk's new design has made it easy for us to extend our support experience to all devices. No matter how they're accessing Pinterest, pinners can review known issues, search and navigate knowledge base content, and submit requests for assistance."