Zendesk, a cloud-based help desk software provider, today announced the immediate availability of Zendesk for Windows Phone.
This new mobile customer service app, designed specifically for Windows Phone, gives companies visibility into Zendesk customer support requests. With Zendesk for Windows Phone, companies that have standardized on the platform can view, create, and update support issues on the go.
Zendesk for Windows Phone is the newest addition to Zendesk's mobile help desk offerings, which also include customer support applications for the most popular smartphones and tablets. The new app's workflow capability allows companies to receive and respond to customer support requests in real time. Support agents can also use Live Tiles, an exclusive Windows Phone feature, to pin information about their most important support issues to their device's home screen.
"The addition of Zendesk for Windows Phone accomplishes our goal of enabling agents to interact with customers across the widest variety of mobile platforms," said Adrian McDermott, Zendesk's vice president of product and engineering, in a statement. "We want organizations to have the ability to provide support on the go regardless of their preferred mobile device. Adding Windows Phone to our suite of mobile apps furthers our goal of democratizing customer support and significantly improving customer satisfaction."
"Windows Phone is backed by a rich developer ecosystem that is creating a variety of quality apps and games that take advantage of the phone's unique features and design," said Todd Brix, senior director of the Windows Phone Marketplace at Microsoft, in a statement. "Zendesk is a great example of the kind of rich applications that people will find on Windows Phone Marketplace to get the most out of their phone."
"Zendesk for Windows Phone lets my team solve customer support requests at any time, no matter where they are," said Mike McCarron, vice president of customer success at MobileIron, in a statement. "The ability to pin a view into my customer requests to my home screen with Live Tiles means that I have immediate visibility into which ones need my immediate attention."