TeamSupport.com, a provider of SaaS-based customer service and help desk tools, has integrated its flagship TeamSupport product with MailChimp, a provider of software for the design, distribution, and tracking of electronic newsletters and similar publications.
"We are very pleased to provide our Support Desk and Enterprise Edition users with an easily configured tool to boost the effectiveness of their email marketing activities," said Robert C. Johnson, CEO of TeamSupport. "A few simple set-up steps are all that's needed to begin synchronizing contacts in TeamSupport with MailChimp, assuring distribution lists are always current and up-to-date."
"Maintaining good lines of communication with customers – especially in the support and help desk arena – is essential for any venture to succeed in this challenging economy," said Amy Ellis, head of integrations and partnerships at MailChimp. "Our design templates and user-friendly interface help growing businesses as well as enterprise-level organizations maximize the value of their electronic marketing and publishing efforts."
Employed by customer support and corporate help desks worldwide, the TeamSupport application is offered in several versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.