'Press One For America’ Call Center Bill to Be Introduced
The proposed legislation would let consumers choose U.S.-based call centers and ban tax dollars for companies that offshore U.S. call center jobs.
Posted Nov 13, 2013
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U.S. Sen. Robert Casey Jr. (D-Pa.) along with Rep. David McKinley (R-W.Va.) and Rep. Tim Bishop (D-N.Y.) and members of the Communications Workers of America (CWA) today will formally announce the bipartisan U.S. Call Center and Worker Protection Act of 2013 (S. 1565/H.R. 2909.

The "Press One For America" section of the legislation requires call center employees to identify the country from which they are taking the call and, if outside the United States, offer consumers the opportunity to be transferred to a facility located in the United States. Furthermore, companies that send U.S. call center jobs offshore would be barred from receiving federal loans, grants, or subsidies for three years.

To support the legislation, CWA will be releasing a comprehensive report on massive data security issues at overseas call centers that threaten the sensitive information of American consumers and small business owners.

This bipartisan bill is co-sponsored in the Senate by Banking Committee Chair Tim Johnson (D-S.D.) and in the House of Representatives by Mike Michaud (D-Maine), Gene Green (D-Texas), Michael Grimm (R-N.Y.), and Chris Gibson (R-N.Y.).

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