NextPrinciples, a provider of social analytics and engagement solutions, expanded its partnership with SugarCRM to offer brands comprehensive CRM integration across multiple points for various use cases, including sales lead generation, customer care, and marketing campaigns. As part of the partnership, NextPrinciples and SugarCRM have created a complete joint go-to-market approach supported by more than 10 reseller partners.
NextPrinciples' recently launched Insight-To-Action platform enables medium-to-large companies to create, manage, and monitor lasting relationships with customers across social and traditional channels.
"Our Insight-To-Action platform enables companies to provide a consistent customer experience and our existing partnership with SugarCRM makes it possible for us to offer brands a unique and powerful way to integrate social interactions into SugarCRM," said Satya Krishnaswamy, CEO and founder of NextPrinciples, in a statement. "By working closely with SugarCRM, NextPrinciples is arming brands, as well as our resellers, with an end-to-end solution that is transforming how companies manage their social media interactions."
As a result of NextPrinciples' partnership with SugarCRM, companies can go beyond listening and engaging on the social Web. Insight-To-Action users get a true 360-degree view of their customers and interactions across multiple social media channels and can integrate those records into Sugar. The partnership offers joint engagement at the field level in engaging with current as well as prospective customers.
"By expanding on our partnership with NextPrinciples, we are thrilled to be part of a solution that offers brands a bird's eye view of customers and potential customers," saidClint Oram, SugarCRM chief technology officer and co-founder, in a statement. "Coupled with seamless integration into our system, Insight-To-Action is revolutionizing how companies monitor, manage and monetize customer social interactions."
By working with SugarCRM, NextPrinciples has taken a comprehensive joint go-to-market approach supported by more than 10 resellers to NextPrinciples' reseller network. NextPrinciples' and SugarCRM's joint worldwide resellers include: BrainSell, Levementum, Chelsea Group, Profiling Solutions, TeamAutomation, PlusProjects, SocialVAR, MERX, iZeno and Cynergy Solutions. The partnership is also allowing NextPrinciples and SugarCRM to continually grow their joint customer base.