Interactive Intelligence Group, a provider of unified IP business communications solutions, has released an enhanced version (SU1) of its all-in-one IP communications software suite, Customer Interaction Center (CIC) 4.0.
New features in the expanded version of CIC include the following:
- Expanded Web administration capabilities to simplify management of cloud-based communications-as-a-service deployments;
- Site-specific administration of centralized infrastructures sto implify management of large, distributed deployments; and
- Improved reporting for customer feedback management to increase supervisory visibility for improved agent performance.
CIC is targeted at midsized to large contact centers and enterprises, including insurance, financial services, outsourcer, collections, and utilities verticals.
"Our latest CIC enhancements are designed to make it even easier and more cost-effective for the largest global organizations to deploy and manage our software," said Interactive Intelligence founder and CEO Donald Brown, in a statement. "We'll continue to add new features that help companies improve their customers' experience, while streamlining operations for reduced costs."