Interactive Intelligence Group, a provider of unified IP business communications solutions, has successfully completed IP telephony testing for the Microsoft Unified Communications Open Interoperability Program.
This testing ensures that Interactive Intelligence customers running the latest release of its Customer Interaction Center (CIC), version 4.0, will receive qualified telephony infrastructure and services when integrating with Microsoft Lync Server 2010 for optimal set-up and support.
In 1997 Interactive Intelligence launched the first Windows-based all-in-one communications software suite. The company first certified its relationship with Microsoft Office Communications Server 2007 R2 and Lync Server 2010 in 2010. It has been a Microsoft Gold Certified Partner since 2004, and a Microsoft Independent Software Vendor since 2008.
"Since its inception, Interactive Intelligence has demonstrated its ability to consistently meet the most stringent Microsoft product and partnership standards," said Kapil Sharma, principal group program manager, Lync Partner Engineering Team at Microsoft.
"We have a large number of customers running previous versions of our software integrated with Lync Server 2010, and now with this latest testing completed, our customers are once again assured that they're receiving a high-quality solution with direct access to joint support," said Interactive Intelligence chief marketing officer, Joe Staples, in a statement.
CIC 4.0 has been qualified by Microsoft to work with Lync Server 2010. This gives joint customers the following:
- Installation, set-up, and configuration requirements via a Quick Start Guide.
- Enterprise-class standards for audio quality, reliability and scalability.
- Documented support process between Microsoft and Interactive Intelligence.
- Release notes with any known issues.
CIC offers midsized to large enterprises and contact centers features for multichannel routing, interactive voice response, call and screen recording, reporting, outbound dialing, workforce management, Web self-service, knowledge and email auto response management, and automated customer feedback surveys. The combined solution enables CIC users and Lync Server 2010 users to communicate by phone, by Lync instant message, or by video call from within a single interface. In addition, both sets of users receive synchronized presence information, along with a common company-wide directory that can be viewed from within the CIC desktop client.