Infor, a provider of business application software, today released Inforce Everywhere, bringing the power of the back office to the front office.
Inforce Everywhere is built natively on Force.com, salesforce.com's social enterprise platform for employee social apps. Incorporating Infor ERP data with Salesforce CRM, Inforce Everywhere provides users a 360-degree view of their customers to help drive more sales and achieve new highs in customer satisfaction.
"Infor was able to deliver Inforce Everywhere just a few months after formalizing our partnership with salesforce.com because of our innovative, lightweight ION middleware platform and the flexibility of Force.com," said Duncan Angove, president of products and support at Infor, in a statement. "Combining ERP data with the Salesforce CRM through ION enables us to deliver incremental value to customers, something we will continue to drive through our partnership with salesforce.com and the development of the future joint offerings, Inforce Ordering and Inforce Marketing."
Inforce Everywhere provides ERP-managed customer information within the Salesforce CRM, delivering customer-facing personnel with detailed customer information, like shipments, invoices, receivables, and returns. Inforce Everywhere keeps core CRM data, like contacts, quotes, and orders, in sync with data from ERP, enabling a more informed, responsive and effective enterprise.
"Inforce Everywhere taps into the social, mobile, and open capabilities of Force.com and Chatter to deliver unmatched collaboration and communication across the enterprise," said Ron Huddleston, senior vice president of ISV and channels at salesforce.com, in a statement. "Inforce Everywhere is a great example of an industry leader harnessing the power of the social enterprise to deliver new value to their customers."
Infor10 ION is the key to connectivity between ERP, CRM, and any other ION-enabled application. Now users can create and maintain contacts and accounts in both ERP and CRM systems, providing a single connection point.
The partnership between Infor and salesforce.com provides customers a comprehensive cloud-based application that benefits from deep and wide integration with Infor ERP through the lightweight Infor10 ION platform.
Inforce Everywhere is available for Infor10 ERP Enterprise (LN), Infor10 Distribution iBusiness (A+) and Infor10 Distribution Business (SX.e), with additional ERP applications planned during the next year.